Privacy Policy

Last updated: 2026-01-01

Universervices takes the protection of your personal data very seriously. We process your data exclusively in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR / DSGVO).

Data Controller

Universervices

Germany

Email: [email protected]

Data We Collect

Depending on the services you use, we may collect the following personal data:

Full name
Email address
Phone number
Postal address
Data you provide when requesting a service (form fields)
Documents you upload (e.g. passports, certificates)
IP address and access logs
Browser type, language, and device information

Purpose and Legal Basis

Service Delivery

To process your service requests and provide the services you have requested. Legal basis: Art. 6 (1)(b) GDPR (contract performance).

Communication

To contact you about your requests, provide updates, and respond to enquiries. Legal basis: Art. 6 (1)(b) GDPR.

Legal Compliance

To comply with our legal obligations including tax and commercial law requirements. Legal basis: Art. 6 (1)(c) GDPR.

Service Improvement

To improve our platform and services based on usage patterns. Legal basis: Art. 6 (1)(f) GDPR (legitimate interest).

Third-Party Service Providers

We use the following trusted service providers. They process data only on our behalf and under strict data processing agreements:

Supabase

Database and authentication hosting

Cloudflare

Security, CDN and CAPTCHA verification

Vercel

Web application hosting

Stripe

Payment processing

Data Retention

We retain your personal data only as long as necessary for the purposes described above, or as required by law. Service request data is retained for 7 years for legal and accounting purposes. Account data is retained until you delete your account. You can request deletion at any time.

Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You can request a copy of all personal data we hold about you.

Right to Rectification: You can request correction of inaccurate or incomplete data.

Right to Erasure: You can request deletion of your personal data under certain conditions.

Right to Restriction: You can request restriction of processing in certain circumstances.

Right to Data Portability: You can request your data in a structured, machine-readable format.

Right to Object: You can object to processing based on legitimate interests or for direct marketing.

Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time.

Right to Complain: You have the right to lodge a complaint with a supervisory authority.

To exercise your rights, please contact our data protection officer at: [email protected]

Cookies

We use cookies and similar technologies to operate our website and improve your experience. You can manage your cookie preferences at any time via the cookie banner.

Essential Cookies

Required for the website to function. Cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website.

Functional Cookies

Remember your preferences and settings.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We use SSL/TLS encryption, regular security audits, and access controls.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the 'last updated' date.